patrick sugden
3 weeks ago
Before lockdown had an MOT done, I asked them to change the alloys on my car as I had a spare pair I wanted to use, I collected my car they told my my alloys were in the boot of my car, when I got home to take them out I could only find 2 out of the 4 and the 2 they had given me were the alloys that had the most damage on them, I rang them and told them I was working away for a couple days I’ll come and get them soon they said that’s fine they will hold them for me, I then got very ill with the current situation Lock down happened I was very high risk but I tried calling no one answered understandably as it’s closed, When everything had opened I rang again and they didn’t answer so I assume they were closed even tho it rang through I was going to get a friend to collect them and put them in my garage, eventually I rang up again and they answered, the lady in the phone was very apologetic she said we threw them away by mistake and we owe you a new paid of alloys please can you email me the photos of them and I’ll start looking for you, I can an email back say a manager will contact me, no one contacted me for over 2 weeks I had to call up and this lady answered and said it’s not there fault the person that threw them away doesn’t work for the company anymore so it’s not there problem, then I was told I left it too long to collect them even tho they were closed so they threw them, said she wouldn’t pay for new ones or replace them but said she will speak to the owner and get back to me, another 2 weeks went by and no one had got back to me I sent an email asking what has happened and a gent emailed me back saying they through them away because apparently I told them to? When I never did and told them I was coming back for them, they also said they were in bad condition so they didn’t think I wanted them even tho they gave me the bad ones and they had the ones in good condition, I’m still waiting for someone to contact me and it’s been over a week again. Absolutely shocking service wouldn’t recommend